Ruffoo support
Contact us
Questions about an order or a Ruffoo product? Send us a message and our support team will help you find the right next step.
What can we help with?
Choose a topic or send us a message below.
Order helpTracking, changes and delivery questions
Returns & exchangesGet help with available return options
Product questionsChoosing or using a Ruffoo product
Wholesale & partnershipsBusiness, retail and collaboration inquiries
Send us a message
Complete the form and we will reply by email.
Quick answers
Frequently asked questions
You may find the answer you need before sending a message.
Where can I find my order tracking?
When your order ships, tracking information is sent to the email used at checkout. If you cannot find it, contact us with your order number.
Can I change or cancel an order?
Contact us as soon as possible with your order number. We will check the order status, although changes cannot be guaranteed after processing begins.
How do I ask about a return or exchange?
Choose “Return, refund or exchange” in the form and include your order number and the reason for your request. Our team will explain the available next steps.
How can I contact Ruffoo support?
Email support@ruffoo.com or submit the form on this page. We aim to reply within 72 hours.