Warranty & product care

How we can help

If a Ruffoo product arrives damaged or develops a quality-related issue, contact our support team with your order number and clear photos or video of the issue. We will review the details and explain the available next steps.

What to have ready

• Your order number or proof of purchase
• The product name and a brief description of the issue
• Photos or video that clearly show the concern, when applicable

Returns & exchanges

Our current return policy offers a 30-day return window for items in the same condition as received, unused, unwashed and in their original packaging. A valid order confirmation or receipt is required. For approved returns, Ruffoo provides a prepaid return label.

Damaged or defective products

If your item is damaged or defective, please contact us before sending it back. Include your order details and a clear photo of the issue so our team can help with the most appropriate resolution.